Cohere
Last updated: Jun 18, 2023
Cohere is a conversational AI platform for customer support that helps CX teams resolve tickets faster while reducing costs, resulting in happier agents and satisfied customers.
It provides automation for fast-growing customer service teams, automating up to 60% of tickets and giving instant, personalized answers to customers over any channel, using AI that understands language, not just keywords.
Cohere helps guide users through resolutions step-by-step, and even perform actions on their behalf, providing solutions and not just answers.
With Cohere, CX teams can understand and anticipate customer trends, identify potential issues and content gaps, and resolve them in just a few clicks. The platform is integrated with the service desk already in use and is ready to be used in days.
- Cohere is a conversational AI platform that helps CX teams resolve tickets faster while reducing costs.
- It provides automation for fast-growing customer service teams, automating up to 60% of tickets and giving instant, personalized answers to customers over any channel.
- With Cohere, CX teams guide users through resolutions step-by-step and perform actions on their behalf.
- The platform is equipped with advanced analytics features that allow users to anticipate customer trends, identify potential issues and content gaps, and resolve them in just a few clicks.
- Cohere can be integrated with the service desk already in use and is ready to be used in days.
- The platform has been used by leading support orgs to achieve industry-leading outcomes across a variety of use cases, from consumer software to complex B2B products.
